Blue Corona has launched Call Intelligence Reporting as its newest service, offering clients insight into how well their customer service teams turn leads into new customers.
This new service is different than traditional call tracking services because it provides a detailed look into which phone calls turn into sales and why, as well as which phone calls don’t turn into sales and why. Blue Corona’s call analytics team analyzes each phone call a client gets and reports on crucial factors like how customers are finding our clients, the volume of calls from each marketing strategy, what percentage of calls are actual leads, and why leads are closing.
Call Intelligence Reporting is essential for any company in order to accurately track and measure how well customer service representatives are handling requests. Another benefit Call Intelligence Reporting offers is the ability to weed out non-customer calls like job inquiries, personal calls, solicitors, existing customers, and wrong numbers. This new information gives clients a clearer view into their marketing campaigns than ever before.
If you’re interested in knowing which advertising strategies yield the most results, contact Blue Corona today to gain access to Call Intelligence Reporting.