Attention business owners: several of our clients have recently received a $70 invoice in the mail from a company called WebsiteBackup located out of Phoenix, Arizona. Many of them have contacted us asking if this is a service we have signed them up for. It’s not.
When we further investigated the company, we found a whole slew of Yelp reviewers who also received fake bills from WebsiteBackup.
“Our small business also received an ‘invoice’ from this company. Their address is a 124 sq. ft. office space that can be rented by the hour to impress business clients. It is NOT the actual location of the company. A WHOIS report on their web-site shows false information – for the example the website admin’s name is literally ‘website admin’ What a coincidence! Nothing on the front or the back of the invoice suggests that it is actually marketing materials. This is done to intentionally deceive the recipients. They accept only cash or money order, which is also interesting to note. A credit card would allow you to ‘follow the money’ to find out where they are operating from.”
If you take a look at the back of the invoice, you can see under the “Cancellation Policy” that the sign up date is considered the date WebsiteBackup receives your first payment and offers no refunds after the 10-day money back guarantee. So if you’ve already submitted payment, make sure to follow up for a cancellation/refund before that 10 day mark.
This scam has been reported to the FTC, Consumer Reports, Ripoff Report, and more.
One person on RipOff Report who tried to call the number on the invoice noted:
“After reading more fine print, we called the number and through automation were transferred twice and then due to unusually high call volume were given the chance to hold for 22 minutes and then transferred automatically to a message system; we left a message to call us back and they did not.”
If you’ve received a notice from WebsiteBackup, know that many complaints have been raised across the web about the invoice being a scam. Our clients who have received this invoice have not used this service, and we would hate for others to be tricked into thinking it’s something their online marketing partner signed them up for.
When things crop in like this, I can’t help but be reminded of how much our clients really see us as their partner for all things online and not just another SEO vendor. We’re glad to be able to provide peace of mind for theirs and your website and overall online presence.
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