14 HVAC Marketing Strategies to Increase Leads and Booked Jobs

Consumer needs are changing—fast—and the contractors who adapt their HVAC marketing strategy will be the ones that see more phone calls, more leads, and more booked appointments.

It’s not enough to do what you always did, and the marketing strategies you used in past years aren’t going to cut it today.

Because you need to focus on running your business, we did the hard work for you. Below you’ll find 14 bulletproof HVAC marketing strategies that will help you measurably increase leads, booked jobs, and revenue this year. They’re the same strategies we used to get these results for our existing HVAC clients:

• 300% increase in HVAC web leads
• $90K in HVAC revenue with a 32:1 ROI during the slowest month of the year
• 794% ROI on HVAC PPC
• Doubled HVAC revenue with a 1,117% ROI
• $16.36 cost per HVAC lead and an ROI of 9:1 with Google Local Services ads

Keep reading to see the HVAC marketing strategies that will get you results like the ones above, and contact us if you want an HVAC marketing partner to do it all for you.

The Modern HVAC Consumer (and How to Turn Them into a New Customer)

Gone are the days you could rely on word of mouth to fuel your leads and booked jobs, and so are the days where customers would stay loyal to a company just for loyalty’s sake. Modern homeowners are impatient and used to immediate gratification.

The digital transformation has enabled consumers and sparked an I-need-it-now economy. These days, your customers expect an immediate response to appointment requests and phone messages, a frictionless customer experience, and top-notch, next-day service.

Say hello to your new reality:

• 90% of Americans say admit to using customer service as a factor in deciding whether or not to do business with a company
• 49% of American consumers switched companies last year due to poor customer service
• Modern consumers spend 8.8 hours a day, on average, engaging with digital content
• Users form an opinion about your company within 0.05 seconds of visiting your website
• 85% of adults think that a company’s mobile website should be as good (or better) than their desktop website
• 41% of consumers expect live chat on your desktop website, while 50% expect live chat on your mobile website

Below you’ll find 14 HVAC marketing strategies that will help you adapt to these new consumer expectations and help you outpace your competitors.

1. Your Top HVAC Marketing Strategy? Build a Better HVAC Website

All HVAC websites are not created equal. Regardless of whether you’re willing to redesign your site completely to make it ideally suited to your company or if you only want to change a few things within your existing platform, there are some simple strategies you can use to make your HVAC website a moneymaker for your business.

Pop quiz: Where should your company’s phone number be located on your homepage to get the most leads? Click here for the answer and more.

Is Your HVAC Website Secure? 50% of Google’s Page One Search Results are HTTPS

HTTPS means your site is secure. Website security has been an issue for a while, and it’s been front and center in the news—consistently—for at least a year. It’s a search engine ranking factor, and not only that, but it’s also a trust factor.

 Your Website Speed Might be Slowing HVAC Lead Growth

Yes, website speed impacts your bottom line, especially speed on mobile devices. In 2018 and 2019, we saw a huge shift to mobile as more and more searchers prefer to know on the go. Today, nearly 60% of all online searches are conducted on a mobile device.

Another thing we learned? Website visitors aren’t going to wait longer than 3 seconds for your site to load. What this means for you is that you need to really invest in a mobile-friendly website that’s fast and optimized for SEO.

If Your Website Isn’t Mobile-Friendly, It Might as Well Not Exist

If your website isn’t mobile-friendly, you’re behind the times. Mobile-friendliness has been a ranking factor in the Google algorithm since April 21, 2015, and up to 75% of all local searches are done from a mobile device.

More than half of your customers are accessing your website through their smartphone or tablet, which means your website needs to be designed for mobile viewing.

Your customers shouldn’t have to hunt for information and they shouldn’t have to zoom in to see your text. Additionally, they should be able to easily contact you and use your mobile website seamlessly—almost effortlessly.

Your website may be responsive, but that doesn’t make it MADE for mobile. Your goal is for someone to walk away thinking, “Well, THAT was easy. I’m definitely using them again.”

So, since you created a responsive HVAC website a long time ago, the next step is to consider how well your mobile website works for users. One of the major factors for user-friendliness is site speed. Learn more about why mobile site speed matters here

Dive deeper into this topic by catching up on the following blogs:

• 11 Web Design Mistakes to Avoid
• 21 HVAC Web Design Tips

2. Learn Search Engine Marketing and SEO

Why Search Engine Marketing is one of the Best Ways to Advertise your HVAC Business

Search engine marketing is one of the best ways to advertise your HVAC business because. It allows you to connect with homeowners at the moment they’re searching for your services online. About 97% of consumers go online to find local services, and 82% of smartphone users use a search engine when looking for a local business.

Search engine marketing includes:

• Search Engine Optimization (SEO for HVAC companies)
• Local SEO
• Pay Per Click advertising (PPC for HVAC contractors) and;
• Local Services ads (Local Services ads management for HVAC contractors)

You can also learn more about the core components of digital marketing here.

The Basics of SEO as An HVAC Marketing Strategy

When homeowners need HVAC services, 97% of them go online to find a contractor, and 93% of them start their online experience with a search engine. And when it comes to search engines, if you’re not on the first page of results you may as well not even be there at all.

While there are more than 200 actual search ranking signals, here’s what you should focus on if you want your company to show up on the first page of Google:

• Webpage content quality
• Webpage content length
• Website security (HTTPS vs. HTTP)
• Website mobile-friendliness
• Schema markup
• Page speed
• Social signals
• Quality backlinks
• Optimized images
• Domain age
• User experience

Each page of content on your site gives you an opportunity to rank for a specific set of relevant keywords, so the more content you have, the more likely you are to rank. If you’re looking to improve your SEO and rank higher in search results, try these 10 ways to improve rankings for contractors.

3. Improve Your Local SEO as Part of Your HVAC Marketing Plan

With the shrinking of the organic results and the rise of the local pack, local SEO is more important than ever for HVAC companies. Why? Because you want homeowners near you to find your business when they need your services.

If you want to get to the top of Google’s local listings or any other map listings, you need to do the following:

• Fine-tune your website structure. By making sure your site has an XML map, title tags, meta descriptions, and other site structure essentials, you make it easier for your site to be crawled. In turn, this will result in improved rankings and an easier time of getting into the local pack.
• Make sure your website is mobile-friendly. Mobile search isn’t going anywhere. On the contrary, 52.2% of all worldwide online traffic is conducted on a mobile device. Make sure your local SEO is mobile friendly.
• Associate your website with local directories. When these sites update online business listings, you want to make sure your own site’s information is correct and you’re in good standing with users. Local searchers love using directories to find services near them, so be sure to use them to your advantage.
• Make sure you’re in proximity to the searcher. Local means local. The closer you are to the search, the higher chance you have of appearing in the local pack.
• Have consistent business information across social media profiles. Yes, your social media profiles help local SEO, as long as they’re regularly updated and have the correct information. This includes having a consistent name, address, and phone number (NAP)
• Optimize your Google My Business page 

There is a myriad of ways to improve your local SEO so you’re more visible to users in your service area, but let’s start with three of the easiest ways that you can boost your HVAC company’s local SEO right now.

How to Rank on Google in Cities Where You’re Not Located

The past year saw the shrinking of the organic search results page and the rise of mobile. One of the consequences is that it’s harder to rank your HVAC website on Google in cities in which your building isn’t located. If you have a large service area, that’s a problem.

You’ll need to put in some extra effort to capture rankings over multiple cities or states, and here’s how you do it.

4. Master HVAC Content Marketing with a Lead-Generating Blog

You need to build out your website’s content to try and capture more of those search rankings. Keep in mind that Google ranks web pages, not whole websites—so as part of maximizing your online real estate, you need to have pages for all your lines of business and more specific pages related to those services (i.e., emergency HVAC repair, duct cleaning, furnace inspections, air conditioning installation, etc.).

But eventually, you’ll run out of services to write pages about. So what do you do?

Blogs are perfect for bringing in qualified traffic for specific services. For example, a blog called “Do I Need a New Air Conditioner” fits perfectly into an HVAC marketing plan, targeting people on the fence about getting a replacement unit. We explain more in-depth here.

5. Google Local Services Ads: Claim a Top Spot In Google Results

If you’re looking for HVAC advertising ideas, look no further than Google Local Services ads for HVAC companies. They are available nationwide for heating and air conditioning businesses and are the first thing that pops up when someone searches for your services in an activated area.

Take a look at the image below of a modern Google search result page for the keyword HVAC contractor Washington, D.C.:

First come Google’s new Local Services ads platform, then PPC ads, then the local pack, and way down at the bottom are the organic search results.

What this means for you is that it’s getting harder and harder to show up in organic search results for geographically related searches.

In order to counter it, you need to be investing in Google Local Services ads for HVAC contractors and PPC ads (they show up at the very top for the search results page).

Here’s how it works:

1. You apply for a Google Guarantee badge through the Local Services platform
2. You provide Local Services with copies of your business licenses, insurance coverage, and list of employees to be background check and vetted by Google
3. Once approved, your ads are eligible to show at the top of Google’s search results when someone searches for HVAC services in your activated area
4. The searcher then calls you, and you are only charged per QUALIFIED lead

Learn more about Google’s Local Services ads here. 

6. Get HVAC Leads Quickly with Pay Per Click (PPC) Ads

There is a waiting period to get your Google Guarantee, so if you want to get leads quickly, pay per click ads—specifically paid search ads—must be included in your HVAC marketing strategy.

What Is PPC? What Are Paid Search Ads?

When using paid search ads, you pay to list advertisements throughout the internet search engines and platforms. Paid search marketing is oftentimes referred to as PPC (which stands for pay per click). PPC is the most common form of paid search marketing for HVAC companies there is.

The term “PPC” is self-explanatory. Every time your ad is clicked on, you pay the network who is showing your ad. Basically, you are buying visits to your website instead of having them visit you through organic rankings generated by SEO.

Is PPC Worth It for HVAC Companies?

Yes. For our clients using PPC as an HVAC marketing strategy, we’ve seen anywhere from a 794% ROI up to a 1,214% ROI.

Like we saw above, you need to do everything you can to get on that prime first page. Many people think PPC doesn’t work for small businesses, but that simply isn’t the case. The real question isn’t whether PPC works, it’s whether it makes sense for your HVAC company. In order to determine whether PPC advertising (or any other marketing strategy) is worth it, you have to know your numbers.

First and foremost, you should know how much you’re willing to pay for each HVAC lead you receive. Looking for more practical tips on how to decide if PPC ads fit into your HVAC marketing strategy? Click here!

Do People Actually Click on Paid Ads?

If companies weren’t seeing positive ROI, they wouldn’t be running ads. And pretty much every major brand runs PPC ads with Google. Paid ads are effective for getting clicks to HVAC websites, but we understand that marketing strategies and budgets are not one-size-fits-all. Click here for a more in-depth discussion.

7. Fill Out Your HVAC Marketing Plan with Social Media

Social Media Tips for HVAC Contractors

HVAC social media marketing is undeniably a great way to engage with your current customers, promote your services, and increase your visibility to potential customers.

But if you’re new to social media marketing, it can be tough to know where to start. So be sure to check out this detailed list of tips for marketing your HVAC business on social media.

Instagram

Want to spread brand awareness and create loyal fans of your HVAC business?  Great idea! Instagram is a surprisingly effective way to build your brand. In this post, we’ll show you nine effective, proven strategies for leveraging the platform.

Facebook

Does your HVAC company need a Facebook page?

Before you answer, consider the fact that your target market is already on Facebook. Why wouldn’t your business leverage Facebook as an HVAC marketing strategy? Read this post to learn how HVAC Facebook advertising can help get you qualified leads, create loyal customers, and increase your compavny’s search visibility.

Here’s the thing, though—if you want your Facebook strategy to a lead generator as part of your HVAC marketing strategy, you need to put money behind it with Facebook ads.

If you already use PPC ads, you might be thinking “Why do I need to do Facebook ads, too?”

The short answer is that the audiences for these two types of ads are different, and to maximize your online real estate, you should use both tools (if you can afford it).

There are several types of Facebook ads you can run depending on whether you’re looking for more website clicks, “likes” on your Facebook page, or engagement on a particular post. Click here to learn more about Facebook ads for HVAC contractors.

8. Establish a Presence on Nextdoor

Stay Top of Mind In Your Highest Grossing Service Areas with Nextdoor Ads

If you haven’t heard of Nextdoor or aren’t active on the platform, you’re missing out. Nextdoor is a social media app for defined neighborhoods in the U.S., and it’s where homeowners get a pulse on what’s going on in their neighborhood.

It can also help grow your business—90% of American neighborhoods are using to get recommendations and find local service providers.

It’s also one of the best places to get referrals, build trust in your company, and increase brand awareness. The best part? Now local companies are able to advertise on Nextdoor.

Use Nextdoor Local Deals to Generate Leads within 10 Miles of your Business

The most comprehensive HVAC marketing strategies combine Nextdoor advertising with Nextdoor Local Deals.

What Is Nextdoor Local Deals?

Nextdoor Local Deals are special offers, discounts, and promotions local businesses can post on the Nextdoor app for residents of specific neighborhoods within a 10-mile radius of your company’s location.

They’re the perfect opportunity to drum up more business and increase your brand exposure in your most desired neighborhoods. Consider promoting your current promotions

How Much Does Nextdoor Local Deals Cost?

Like any form of internet advertising, Nextdoor Local Deals cost money.

However, they are much more affordable than PPC ads and Local Services ads.

Nextdoor Local Deals can cost as little as $3.00, but the average cost of an offer is right around $75.

Visit our blog on Nextdoor Local Deals to learn how to create a promotion for your company.

9. Make the Most of Video

You, better than anyone, know just how many homeowners don’t know how to change their HVAC filter. What do modern consumers do when they need to do something but don’t know how?

They head to YouTube—86% of U.S. viewers say they regularly turn to YouTube to learn something new. YouTube is also the world’s second-largest search engine. Not only is video becoming the majority of the population’s preferred way to consume information, but it also increases conversion rates up to 80% when you put videos on your web pages. The key is in creating the right kind of videos and distributing them on platforms your target audience uses (social media, your website, email, etc.).

Before you hit record, here are a few things to consider in your video marketing strategy:

• Limit videos to two minutes or less to increase the likelihood of viewership
• Place videos on popular service pages
• Incorporate videos on blogs
• Upload videos to both your website and your YouTube channel
• Don’t forget about video on social media

10. Audit Your Current Pay-Per-Lead Site Investment

It doesn’t take very long and it could save you a bundle.

It’s easy to be tempted by sites like Angie’s List, HomeAdvisor, and Yelp when you constantly see their names in search results for your target services. The thing is, there are many factors to take into consideration when deciding whether to invest in these types of pay-per-lead services. To see if your current pay per lead investment is worth it, figure out your entire return on marketing spend, and see if the benefits outweigh the costs. See our in-depth discussion here.

11. Opt-In to Email Marketing for HVAC Companies

Looking for a great way to keep in touch with your customers and inform them about special promotions? HVAC email marketing is a great way to generate leads and sales from your existing customer base:

• 90% of email gets delivered to the intended recipient’s inbox, whereas only 2% of your Facebook fans see your posts in their News Feed.
• 61% of consumers enjoy receiving promotional emails weekly, and 28% would like emails to come even more frequently
• You are 6x more likely to get a click-through from an email campaign than you are from a tweet

There’s also this: one of our HVAC clients made $17,000 in new sales from ONE email newsletter send in the slowest month of the year! You can see the case study here »

Get eight email marketing tips that you can apply to your HVAC company here.

How to Stand Out in an Email Inbox

Even when you know the basics of HVAC email marketing and you’ve sent out a few messages to your contact list, it can be tough to get people to open your emails. Click here for a few simple tips that will help your next email newsletter stand out from the crowd.

12. Generate More Online Reviews In Your HVAC Marketing Strategy

How to Get Google Reviews for Your HVAC Company

Reviews are important—period. About 95% of consumers read online business reviews, and 85% trust online reviews as much as personal recommendations. You can’t just get a few good reviews and call it quits, however—85% of consumers don’t trust reviews more than three months old.

Not only could low review ratings (or a total lack of reviews) steer potential customers away from your website, but higher review ratings may also help you get in the “local pack” on Google results pages. Read this post for guidelines on how to get more Google reviews for your HVAC company.

Dive deeper into this topic by catching up on the following blogs:

• Got a Fake Google Review? Don’t Panic. 
• 10 Ways to Get more Google Reviews

13. Take Your Recruitment Efforts Online

Using LinkedIn to Hire Great Talent for Small Businesses

According to a Pew Research Study of Americans who have looked for a new job in the last two years, 90% have used the Internet to research jobs and companies.

However, in a recent study that Blue Corona completed of more than 500 small to medium-sized businesses’ digital footprint, 20% didn’t even have a LinkedIn company page.

That’s the first solution to this problem—your company needs to have a visible LinkedIn profile that is complete and informative to job seekers.

How to Use Glassdoor to Grow Your HVAC Company

Many business owners cite hiring and retaining employees as a major struggle—in fact,  48% of small businesses report there are few or no qualified applicants for the positions they are trying to fill (according to NFIB). However, Glassdoor brings the talent pool to you—if you have a company profile, that is.

Dive deeper into this topic by catching up on the following blog:

• 4 Recruitment Strategies to Find and Keep Top Talent

14. Use Customer Service as an HVAC Marketing Strategy

Great Customer Service is a Great HVAC Marketing Strategy

Too many companies treat customer service as an afterthought, and they’re making a terrible mistake. The #1 most effective long-term growth strategy any HVAC company can employ isn’t content marketing or SEO, it’s top-notch customer service. Learn how to make the most of it here. 

How to Show Your Customers Love

The first step to evaluating your customer service strategy is to find out how well it’s working in the first place.

And if your customer service representatives (CSRs) aren’t doing a great job, all you need to do is add a little extra training into your HVAC marketing strategy.

Handling Price Shoppers as an HVAC Company

Have you ever been in the office and overheard your CSRs’ calls, only to realize that many of the conversations revolve around the price of an air conditioner installation or furnace repair?

If you’ve felt disheartened as these price shoppers waste your CSRs’ time and don’t convert into paying customers, we’re here to encourage you to take heart—price shoppers don’t have to be frustrating time wasters. If your CSRs have the skills to properly handle them, you can turn these leads into customers. 

Dive deeper into this topic by catching up on the following blogs:

• Benefits of Call Tracking and Analytics
• 4 Approaches to Recovering Lost Leads
• How to Show Your Customers Love
• 5 Rules for Handling Price Shoppers

Communicate with Customers How they Want: Via Live Chat

In case you missed it earlier, 41% of consumers expect live chat on your desktop website, while 50% expect live chat on your mobile website.

If website chat services (like Blue Corona Chat) are missing from your HVAC marketing plan today, it’s time to rethink your strategy. Customers receive near-instant responses to their questions within 3 seconds of messaging you.

Website chat services leverage artificial intelligence to chat with your website visitors without diverting your CSRs from the phones. Or, give your CSRs the choice to takeover automated chats and engage with customers one-to-one.

Not only that, website chat services have proven to increase website conversion rates by 2%, on average. What this means is that adding website chat to your site can increase your volume of inbound customer leads by 2% over what they are today, without lifting a finger.

Need Help Executing Your HVAC Marketing Strategies?

Now you know what you need to do to better market your HVAC business this year, but a plan is nothing without implementation.

Learn the basics of digital marketing strategy execution here.

We know that that you wrack your brain trying to come up with HVAC business ideas, and marketing can be complicated and frustrating at times—especially when you’re trying to focus on the day-to-day duties of running a business. If the above sounds daunting, I have a suggestion. Make sure you’re not making one of these awful HVAC digital marketing mistakes.

If you are, you know you need help. If you’re still feeling a little lost with regard to HVAC internet marketing, or you just don’t have time to handle everything yourself, we’re here to help.

Contact us online for more info about our HVAC marketing services!